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Terms and Conditions
On this page you will find:
1. Rate Schedules
2. Application or Contract
3. Rate Schedule Selection
4. Predication of Rates
5. Service Deposits
6. Rendering & Payment of Bills
7. Customer's Request to Discontinue Service
8. Re-Connection Charge
9. Service to be Furnished
10. Customer's Installation
11. Extension of Service
12. Utility Equipment on Customer's Premise
13. Metering
14. Utility's Right to Discontinue Service
15. Interruption of Service
16. Customer's Use of Service - Resale & Redistribution
17. Exclusive Service
18. Temporary Service
19. Seasonal Use of Power Service
20. Point of Service Connection
21. Character of Service
22. Excess Facilities
23. Outdoor Light Service
24. Paperless Billing
1. RATE SCHEDULES
A copy of all available Rate Schedules
and the General Terms and Conditions for Electric Service
is on file with the IURC and is also available at the business
office of Utility.
The IURC has continuing jurisdiction over
all available Rate Schedules. Any Rate Schedule may be revised
or changed from time to time in the manner prescribed by
the IURC, or by other applicable laws, and any such changes,
when approved by the IURC, will supersede the present Rate
Schedule.
The General Terms and Conditions for
Electric Service sets forth the conditions under which service
is to be rendered, and governs all classes of service to
the extent applicable. In case of conflict between any provision
of Rate Schedule and the General Terms and Conditions for
Electric Service, the provisions of the Rate Schedule shall
prevail.
2. APPLICATION OR CONTRACT
A written application or contract may
be required by Utility before service will be provided,
which, when accepted by Utility, shall constitute the agreement
between Utility and Customer. Utility shall have the right
to reject any application for any valid reason.
Utility may require a minimum billing
agreement whereby the installed cost of facilities is amortized
over 36 months. If the customer's monthly bill falls below
the amortized monthly payment, the customer may be required to pay the
difference or the customer pays either the monthly electric
bill or the amortized payment amount, which ever is greater.
No agent or employee of Utility has the
authority to amend, modify, alter or waive any part of any
Rate Schedule or any provision included in the General Terms
and Conditions for Electric Service.
In written contracts, no promises, agreements
or representations of an agent or an employee of Utility
shall be binding unless such promises, agreements or representations
were incorporated in the contract before its execution and
approval.
The benefits and obligations under any contract shall be binding
upon the successors and assigns, survivors and executors or
administrators, as the case may be, of the original parties
for the full term of the contract; provided, however, that no
assignment shall be made by Customer without first obtaining
Utility's written consent. Utility may require the successor
either to execute with the Utility an assignment agreement wherein
the successor-customer assumes and agrees to be bound by the
original contract, or to execute a new contract for service.
3. RATE SCHEDULE SELECTION
A copy of the rates, rules and regulations will be furnished
to the customer upon application at the Utility's office. Customer
shall designate the rate schedule on which the application or
contract shall be based when more than one rate schedule is
available for the service requested. Utility will assist Customer
in the selection of the rate schedule best adapted to customer's
service requirements, provided, however, that the Utility does
not assume responsibility for the selection or that customer
will at all times be served under the most favorable rate schedule.
Customer may change the rate schedule selection to another applicable
rate schedule at any time by either written notice to the Utility
and/or by executing a new contract for the rate schedule selected,
provided that the application of such subsequent selection shall
continue for 12 months before any other selection may be made.
In no case will utility refund any monetary differences between
the rate schedule under which service was billed in prior periods
and the newly selected rate schedule.
4. PREDICATION OF RATES
Utility's rate schedules, except as provided for in items (l), (2), and (3) hereunder, are predicated upon the supply of service to one premises, at one standard voltage, at one service connection and through one meter for the ultimate use by one customer. Premises as used herein shall mean a distinct portion of real estate on which is located the living quarters for the use of a single family, or the main building or main operation of a commercial or industrial customer and which may include the immediate outlying or adjacent buildings used by the same customer, provided the use of service in the immediate outlying or adjacent building is supplemental and is similar to the type of service used in the main residence, main building or main operation.
(1) When service is supplied to an individual residential
dwelling unit primarily for serving one family and where boarders
or roomers are accommodated for incidental income, the service
will be provided under the residential rate schedule.
(2) When service is supplied to a residential dwelling unit
where the use is primarily for the accommodations of roomers
or boarders, the service will be provided under the commercial
rate schedule, unless separate circuits are furnished by customer
to permit the Utility to separately meter and bill the residential
and commercial uses.
(3) When the principal use of service supplied to a residential
dwelling unit is for residential purposes, but a small amount
of energy will be used for nonresidential purposes, such nonresidential
use will be permitted only when the equipment for such use
is within the capacity of a 120 volt, 30 ampere branch circuit
(or is less than 3000 watts capacity) and the nonresidential
use is less than the residential use on the premises. When
the nonresidential equipment and/or use exceeds the above
stated limits, customer will be required to separate his wiring
so that the nonresidential use may be metered separately,
and the nonresidential use will be billed under the appropriate
nonresidential rate schedule or the entire service will be
billed under the appropriate nonresidential rate schedule.
Except for the above stated provisions, when service supplied
on one premises involves more than one service classification,
or one standard voltage or one service connection, each such
service shall be separately metered and billed unless the
rate schedule specifically provides for more than one voltage
and the combining of the meter readings, or when the service
is supplied in such manner for Utility's operating convenience
or to meet legal requirements.
5. SERVICE DEPOSITS
Customers applying for residential service may be asked to
make a service deposit unless customer can furnish the Utility
a letter of good payment record from another utility. For
all other service customers, a service deposit equal to 1/6
of customer's expected annual billing may be required.
A new or additional deposit may be required from a present
customer who receives disconnect notices for two consecutive
months, or any three months in a preceding twelve-month period,
or whose service has been disconnected for nonpayment.
No deposit will exceed 1/6 of a customer's expected annual
billing. If the amount of the deposit is more than $70, a
new customer may make two (2) equal payments over a two (2)
month period. A customer already receiving service may pay
a deposit which exceeds $70 over two billing periods, or approximately
60 days.
A service deposit held for more than six (6) months shall
earn interest from the date of the deposit. The rate of interest
shall be based upon the one year United States Constant Maturity
Securities. The interest rate shall be rounded to the nearest
one-half (1/2) of one percent (1%). This rate will be set
January 1st of each year.
Such service deposit plus accrued interest minus the amount
of any unpaid bills shall be returned to the customer upon
discontinuance of service. For residential customers, such
service deposit, plus accrued interest, shall be refunded,
without request by customer, after twelve (12) consecutive
months of timely payments. A customer can receive a maximum
of two (2) reminders during that 12-month period and still
have their deposit returned with interest earned.
6. RENDERING AND PAYMENT OF BILLS
Bills for service will be rendered monthly at intervals of
approximately thirty days and will be based on the charges set
forth in the are payable at the office of the Utility or to
its authorized collection agency.
All bills are rendered as "net" bills
which will be subject to a late payment charge as prescribed
in rate schedules approved by the IURC when not paid within
17 days following the mailing of the bill. When the seventeenth
day falls on Sunday or on any legal holiday, the first business
day thereafter shall be added to the seventeen day period.
Failure to receive a bill shall not entitle customer to pay
the net bill after the designated date has passed. Upon request,
Utility will inform Customer of the approximate date on which
Customer should receive the bill each month and, if the bill
is lost, the Utility will issue a duplicate.
Initial or final bills for service supplied for not less than
25 days or for more than 35 days will be calculated on the basis
for the applicable rate schedule. A billing for a period shorter
period than 25 days or longer than 35 days will have a prorated
facilities charge based on a 30-day average for the applicable
rate. This average will be multiplied by the actual days under 25 or over 35.
When the Utility is unable to obtain the reading of a meter
after reasonable effort, it may estimate the reading and render
a bill, so marked. In the event the Utility's meter fails to
register properly for any reason, Utility shall estimate customer's
energy use and/or other bill determinants during the period
of failure based on such factors as customer's normal load and
energy usage during a like corresponding period.
When the Utility is required to re-process a check rendered
for payment of a customer's bill due to non-sufficient funds,
a handling charge shall be added to customer's billing.
7. CUSTOMER'S REQUEST TO DISCONTINUE SERVICE
A customer who has not contracted for service for a specified
term may have service discontinued by giving notice at the Utility's
office of the date on which customer desires that service be
discontinued. The Utility will endeavor to obtain the final
meter reading on the date customer specifies in his notice,
but shall not be obligated to do so unless customer's notice
provides the Utility at least three working days. Customer shall
be obligated to pay for service rendered to customer until the
final meter reading is obtained by the Utility.
Customer who has contracted for service for a specified time
may have service discontinued by giving notice at the Utility's
office and agreeing to pay for service used to the date of disconnection.
Customer shall also be liable for the minimum charges, which
would be due the Utility for the remaining period of the contract
in accordance with the contract provisions.
8. RE-CONNECTION CHARGE
When the Utility has discontinued service for nonpayment
of a bill, temporary removal of meters, changes in service,
or for any other cause, the Utility reserves the right to charge
a customer an amount for re-connection commensurate with the
cost of such re-connection.
9. SERVICE TO BE FURNISHED
When requested by the Utility, customer shall advise the
Utility fully with respect to the location of the premises where
service is desired to all equipment to be operated.
The Utility shall advise customer concerning the character of
service to be supplied, and shall determine the location of
the service connection, and the location of the meter.
As the facilities provided by the Utility for supplying service
to customer have definite capacity limitations, customer shall
not make any significant increase in requirements without sufficient
advance notice to the Utility in order to provide a reasonable
time in which the Utility may increase the capacity of its facilities.
Failure to provide such notice to the Utility shall make customer
liable for damages, which may be occasioned, to the meters or
other facilities by overload.
Before the Utility will make any changes in its facilities to
increase capacity to a customer, a new application or contract
for service may be required by the Utility.
10. CUSTOMER'S INSTALLATION
Customer shall install and maintain suitable entrance equipment,
switches, and protective devices to afford reasonably adequate
protection to the Utility's property and system against fault
originating beyond the service connection to customer. Such
service connection is the point of the physical connection between
the Utility's and customer's facilities beyond which point customer
receives and assumes responsibility and liability for the service
rendered.
All such customer's equipment shall be constructed and maintained
subject to approval by the City Building Inspector and in accordance
with the National Electric Code, any Federal, state or local
law, and the Utility requirements in effect at the time of installation.
The Utility shall have the right to inspect customer's installation
to determine that the use of customer's equipment will not adversely
affect the Utility's system or service supplied by the Utility
to other customers and to refuse to commence service or to continue
service when such installation is deemed not to be in good operating
condition, but the Utility does not under any circumstances,
assume any responsibility in connection with customer's installation.
11. EXTENSION OF SERVICE
Utility will extend its lines and facilities in accordance
with the rules and policies of Utility.
Whenever, in the opinion of the Utility, the necessary expenditure
to make connection to an applicant for service is not warranted
by the Utility's estimate of prospective revenues to be derived
there from, or whenever, in the opinion of the Utility, the
permanence of the customer's load is questionable, the Utility
may require the applicant to make a deposit for line construction
or service connection to guarantee the Utility the recovery
of such expenditures.
12. UTILITY EQUIPMENT ON CUSTOMER'S PREMISE
Customer, in entering into an agreement for electric service
with the Utility, will furnish to the Utility a satisfactory
location for and provide reasonable and safe access to the Utility's
meters and other equipment necessary to provide and measure
service, and will also furnish to the Utility the rights on,
over and under customer's premises necessary to install, operate
and maintain the Utility's other facilities required to supply
service to customer. When customer is not the owner of the premises
and/or of the adjacent premises, customer shall furnish the
Utility with satisfactory easements for the location of Utility's
facilities on the premises and/or on the adjacent premises.
When the Utility's transformers, meters, or other facilities
are to be installed indoors on customer's premises, customer
shall furnish without cost to the Utility a suitable room or
vault for housing the equipment; provided, however, that the
Utility shall reserve the right to make the final decision as
to the location of such room or vault. Such space shall meet
the requirements of the National Electrical Code, of any Federal,
state or city laws or regulations, and of any policies of the
Utility in effect at the time of the installation.
The Utility may change the location of any or all of its facilities
upon request of customer, provided such change will not interfere
with or jeopardize the Utility's service either to customer
requesting the change or to other customers of the Utility,
and customer shall be required to bear all or a portion of the
expense of such change.
Customer shall provide reasonable protection from loss or damage
to the Utility property and may be liable to the Utility in
the event of such loss or damage caused by negligence of customer
or any agent or employee of customer.
Customer shall not disconnect, change connections, or otherwise
interfere with the Utility's meters or other property and shall
be responsible to the Utility for permitting anyone who is not
an agent or employee of the Utility to tamper with the Utility's
property. Customer shall not be permitted to attach or connect
any equipment to the Utility's facilities without receiving
prior approval from the Utility.
All facilities installed by the Utility shall be and remain
the property of the Utility and the Utility shall operate and
maintain such property.
Properly authorized employees or agents of the Utility shall
have the right to enter upon customer's premises at all reasonable
times for the purpose of meter reading, inspecting, testing.
Repairing or replacing any or all of the Utility's property
used in supplying any service to customer.
Upon termination of a contract or discontinuance of service,
the Utility shall have the right to remove all of its property
from customer's premises.
13. METERING
All service supplied by the Utility will be measured by meters
of standard manufacturers which are owned, installed and maintained
by the Utility, except under rate schedules in which the charges
for service are at a flat rate predicated on a fixed use of
the Utility's or customer's equipment such as street lighting,
outdoor lighting, etc.
Meter accuracy and periodic tests for accuracy shall be maintained
in accordance with the rules and policies of the Utility.
When a meter is not recording within the limits of accuracy
prescribed by such rules, an adjustment to billings may be
made in accordance with such rules.
14. UTILITY'S RIGHT TO DISCONTINUE SERVICE
The Utility may discontinue service to any customer without
notice for any of the following reasons:
(1) When, in the Utility's opinion, a
condition exists that is dangerous or hazardous to life,
physical safety or property;
(2) When emergency repairs must be made to the Utility's facilities
or system;
(3) When there has been tampering with the Utility's meters
or equipment, or evidence or fraudulent or unauthorized use
of energy in such a manner as to circumvent the Utility's meter;
or
(4) When ordered to do so by a court,
the IURC of Indiana, another duly authorized public authority
or authorized governmental agency.
The Utility may discontinue service to any customer with reasonable
notice for any of the following reasons in accordance with the
rules and policies of the Utility:
(1) When any bill remains unpaid;
(2) When planned repairs are to be made to the Utility's facilities
or system;
(3) When customer denies access by employees of the Utility
to its meter or other facilities;
(4) When customer uses equipment in such a manner as to adversely
affect the Utility's system or service supplied by the Utility
to other customers; or
(5) When customer fails to comply with the provisions of either
the applicable rate schedule, the General Terms and Conditions
for Electric Service, or the contract for service.
Discontinuance of service in accordance with the provisions
stated above shall not constitute a breach of any obligation
of the Utility under any contract for service with customer,
and the Utility shall not in any case be liable to customer
for any damages resulting from such discontinuance of service.
15. INTERRUPTION OF SERVICE
The Utility will, at all times, endeavor to provide regular
and uninterrupted service, but does not guarantee against variations
in service characteristics, such as frequency, voltage, phase
angle, phase balance, momentary outages, loss of neutral and
single phasing of three-phase systems, occasioned by acts of
God, orders of public authorities, fires, strike, casualty,
and necessity for making repairs or replacements of the Utility's
facilities.
In case the supply of service is interrupted or sustains other
variations such as high or low voltage, loss of neutral. Single
phasing of three-phase service, phase reversals, or trouble
resulting from defects in customer's wiring or other equipment,
the Utility shall not be liable to customer for damages or losses
resulting from such interruption or variation in service, unless
due to the gross negligence of the Utility.
Such interruptions or variations shall not constitute a breach
of any obligations of the Utility under any contract for service
with customer.
Interruption of service caused by failure of equipment installed
by customer on customer's side of service connection shall not
be the responsibility of the Utility. When the Utility is requested
by customer to assist in the restoration of service, customer
will be billed an amount based on the "work order" procedure
of the Utility.
16. CUSTOMER'S USE OF SERVICE - RESALE AND REDISTRIBUTION
Service shall be used by customer only for the purposes specified
in the applicable contract and in accordance with the applicable
rate schedule, and no customer shall resell such service to
a third party by sub-metering such service.
Service delivered to new multi unit buildings containing units
that are separately rented, leased or owned, shall be individually
metered for each such occupied unit except for:
(1) Service used in hotels, motels and other similar transient
lodging.
(2) When customer proves the cost of purchasing and installing
the wiring and equipment necessary for individual metering
exceed the long-run benefits resulting from energy conservation
and efficient utilization of facilities. In the event master
metering is approved by the Utility, customer shall own all
equipment necessary to take all service through one service
connection.
17. EXCLUSIVE SERVICE
No other electrical service or source of supply shall be
used by customer on the same premises in parallel, or in conjunction,
with the Utility's service, either by means of throw-switch,
or any other connection except under separate contract specifically
providing for reserve, auxiliary, breakdown, standby or co-generation
service.
18. TEMPORARY SERVICE
When in the opinion of the Utility the use of service will
not be of a permanent nature, and is other than a routine
service connection, customer may be required to pay (1) the
cost of constructing the facilities to serve customer, including
labor, materials, stores freight and handling, and overhead,
plus (2) the estimated cost of removing said facilities and
returning same to the Utility storeroom, minus (3) the estimated
salvage value of material returned to the Utility storeroom.
Service supplied to a temporary service connection will be
billed under the applicable rate schedule.
Customer may be required to make a deposit to ensure payment
of the charges under the applicable rate schedule.
19. SEASONAL USE OF POWER SERVICE
Where the nature of customer's business is seasonal and
service is used for a limited period regularly each year, the
Utility will furnish service to customer under the following
provisions:
(1) The Utility will furnish service for the period required,
in accordance with the rate schedule applicable to the type
of service supplied, provided that customer shall pay the cost
of connecting and disconnecting the service in accordance with
the "job work order" procedure of the Utility.
(2) Only two connections and two disconnections shall be made
in any calendar year and customer is required to submit a written
application to the Utility specifying the period or periods
of the year when service is required.
20. POINT OF SERVICE CONNECTION
A) Overhead Service
The Utility will designate the point at which the overhead service lines will be connected to the customer's facilities. The customer's wires at the point of connection with the Utility's lines, shall extend at least three (3) feet beyond the outer end of any conduit, weatherproof fitting, or insulator in order to facilitate this connection.
Any changes made in the service connection at the customer's
request, after the original installation, shall be done at
the customer's expense.
B) Underground Service
Underground service, whether originating from overhead or underground facilities, is subject to special conditions and policies making it necessary to consult the Utility before wiring or rewiring the premises. When underground service is provided, the Utility will designate the point at which the Utility underground lines will be connected to the customer's facilities.
Any changes made in the service connection at the customer's
request, after the original installation, shall be done at
the Customer's expense.
C) Underground Network Services
In areas where service is supplied from the Underground Distribution
Network System, the customer shall make arrangements with
the Utility to install the service connection. The Utility
will install, own, and maintain a continuous run of cable
conductors, including necessary ducts from the manhole or
connection box, which is located adjacent to customer's premises,
to the meter location. In cases where the service connection
extends more than ten (10) feet inside the customer's premises,
the customer shall reimburse the Utility for the amount of
the cost of such additional extension on customer's premises.
The right and title to all equipment so furnished by the Utility
shall be and remain in the Utility.
21. CHARACTER OF SERVICE
The Utility supplies different voltages and types of service
in various locations. In all cases, the Utility must be consulted
regarding the character of service available at any particular
location. Service to any intermittent or highly fluctuating
load must be reviewed and approved by the Utility prior to the
installation of such equipment.
| A. Available Voltages and Transformer Size Limits | ||
| Voltage | Transformer Size Limits | Service Availability |
| Single Phase: 120/240 | ||
| 167 KVA | UG | |
| 250 KVA | OH | |
| Network Single Phase: 120/208 - 3 Wire | ||
| 40 KVA | UC | |
| Designated Areas: Single Phase 120/208 - 3 Wire | ||
| 40 KVA | OH | |
Voltages listed below are not available at all locations. The Utility
must be consulted regarding their availability at any particular
location.
When customer's load requirements are greater than the maximum
listed below, the Utility will supply additional facilities
at the same location. The Utility shall determine if such facilities
are to be considered excess facilities.
| Voltage | Transformer Size Limits | Service Availability |
| Three Phase 120/208 Volts Wye | ||
| 1000 KVA | UG | |
| 1000 KVA | OH | |
| Three Phase 120/240 4 Wire Delta | ||
| 367 KVA* | OH | |
| Three Phase 240 Volts Delta | ||
| 750 KVA | OH | |
| Three Phase 277/480 Volts Wye | ||
| 2500 KVA | UG | |
| 1500 KVA | OH | |
| Three Phase 480 Volts Wye | ||
| 1500 KVA | OH | |
*Based on 2 - 100 KVA and 1 - 167 KVA Transformers
B. Single Phase
Appliances or devices with a rating of
greater than 20 amps shall be connected at 240 volts.
Single phase motors up to but not exceeding
5 horsepower may be connected to a single phase lighting
service under the following conditions:
(1) Single phase motors not in excess
of 1/2 horsepower may be wound for 120 or 240 volts and
may be operated from a lighting branch circuit.
(2) Single phase motors over 1/2 horsepower
to 5 horsepower, inclusive, must be wound for 240 volts,
be connected across the 240 volt legs of a 120/240 volts,
3 wire service, and be operated from a branch circuit separate
from any lighting.
(3) Upon approval by the Utility, single phase service will
be made available to a customer supplied phase converter where
system conditions permit and where the nameplate rating of the
largest three phase motor does not exceed 50 horsepower and
where the combined nameplate ratings of all three phase motors
does not exceed 75 horsepower.
C. Three Phase
The Utility will supply three phase service
for power in accordance with the following general provisions:
(1) Installations having a motor load aggregating more than
7 l/2 horsepower will ordinarily be supplied with polyphase
service unless single phase service is the only service available
at the customer's premises.
(2) Installations having a motor load less than that described
in 1 above may be supplied with polyphase service if such service
can be justified by the Utility based on availability of polyphase
facilities, the customer's present and future loading requirements,
and other determinants.
(3) The Utility may require the use of
such starting or current limiting equipment as may, in its
opinion, be necessary for use with any motor or apparatus
to prevent undue disturbance, unbalance, or voltage fluctuations
on its lines. Electric welders, x-ray devices and similar
equipment usually require a separate power supply for satisfactory
operation. The Utility should be consulted in every case
prior to the installation of such equipment.
(4) Electric furnaces and other heating
devices shall be energized in such a manner that the Utility's
system will not experience undue disturbances, unbalances,
or other voltage fluctuations.
D. Service at Primary Distribution Line Voltages
Voltages listed below are not available
at all locations:
Three Phase 2400/ 4160 Volts Wye
Three Phase 7200/12470 Volts Wye
Three Phase 7970/13800 Volts Wye
The Utility Engineering Department must
be consulted in each case relative to service availability
and transformer size limits.
E. Service at Transmission Line Voltages
Customers may be supplied at the following
voltages as determined and specified by the Utility:
Three Phase 69 KV
Three Phase 138 KV
The Utility Engineering Department must
be consulted in each case relative to service availability
and transformer size limits.
22. EXCESS FACILITIES
The Utility will normally install, in accordance with the
provisions of the applicable rate schedule and the General
Terms and Conditions for Electric service, the facilities
required to supply electric service to the customer at one
point of delivery, through one meter or metering installation,
at one delivery voltage and, where necessary, through one
transformation. In the event that the customer requests from
the Utility facilities, hereinafter referred to as "excess
facilities," which are in addition to, or in substitution
for, the standard facilities which the Utility will normally
install, the Utility will provide and install such excess
facilities under the following conditions:
(1) The type, extent, and location of such excess facilities
shall be mutually agreed to by the Utility and the customer.
(2) Such excess facilities shall be and remain the property
of the Utility.
(3) The Customer shall agree to pay the Utility a monthly
excess facilities charge equal to 1.0% of the estimated cost
of the excess-facilities.
(4) In the case where the requested facilities are to be substituted
for the facilities normally installed by the Utility and not
in addition to, the monthly excess facilities charge shall
be equal to 1.0% of the excess cost of the facilities actually
installed over the cost of normal facilities.
(5) In the event that the excess facilities are abandoned
prior to the term of the contract from the date service is
first supplied from such excess facilities, the customer will
pay to the Utility the total cost of installing such excess
facilities plus the cost of removal less the estimated salvage.
(6) Where such excess facilities are later used in place in
serving other customers of the Utility, the monthly excess
facilities charge shall be adjusted to that portion of the
excess facilities charge which is reasonably assignable to
the customer.
23. OUTDOOR LIGHT SERVICE
The Utility will extend outdoor lighting service to individual customers for additional lighting on private property in accordance with Rate Schedule OL. The Utility reserves the right to install one or more shields on each light installed to prevent light projection on adjacent properties at the request of the adjacent property owner, if in the sole opinion of the Utility such a measure is necessary.
24. PAPERLESS BILLING
When will I receive my Paperless bill?Your bill will be generated on the same day/cycle the your paper bill had been generated. However, please allow 5 business days for your paperless billing to be activated.
What happens if an email is returned as undeliverable?
If an email is returned to us as undeliverable, Richmond Power & Light will attempt to contact you by phone or mail to rectify the problem but we reserve the right to remove you from the our paperless billing program.
How do I change my email address for Paperless Billing?
You can update the email address that is used for Paperless Billing on an account by clicking the "Edit My Profile" link on the My Account page link at www.RP-L.com.
How do I view my bill?
You may view electronic copies of your bills online at www.RP-L.com. You will need Adobe Acrobat Reader version 4.0 or greater to view these documents. It is your responsibility to log in to www.RP-L.com in order to view your bill.
How do I pay my bill?
Once enrolled in Paperless Billing, You must continue to pay your bill as you would with paper bills.
Bill Payment Options can be found here: Payment and Billing Options
If You are already enrolled in our Automatic Deduction or Recurring Credit Card payment process, payments will continue to be deducted from the account you set up. The online electronic bill notifications are simply replacing paper notifications of that deduction.
Which documents will I receive electronically?
After enrolling in Paperless Billing, your regular monthly bill is the ONLY notification you will receive electronically.
Service Disconnection Notices and other non-billing related documents will continue to be sent to you via mail to your postal address.
In some instances, you may receive a bill notification via mail to your postal address after enrolling in Paperless Billing.
How can I cancel my Paperless Billing and return to a paper bill?
You may opt out of paperless billing, by visiting our Customer Service Office at 44 S. 8th Street or by phone at (765) 973-7200 between 7:30am and 5pm, Monday - Friday.
You will be automatically un-enrolled if your billing account becomes inactive.
CCR Rule Compliance Data and Information