Billing Options

Once you sign up for the direct debit billing, you will receive your bill each month as usual. Included on the bill will be a statement indicating the amount and the due date that the direct debit will occur

Is there a charge for Direct Debit Billing?
RP&L does not charge for this service, however, we suggest you check with your bank to see what their policy is.

When will my account be drafted each month?
The automatic bank drafts will occur on the due date. If the date falls on a holiday or weekend, the draft will occur the next business day.

Can I cancel direct debit billing whenever I wish?
You can cancel direct debit billing at any time with written notice to RP&L.

How will this affect Budget Billing?
If your account is set up on the budget program, your bill will appear as it has in the past. The only change is that the payment will be drafted each month automatically for you.

How do I sign up for the direct debit billing?
If you are interested in the direct debit billing, you simply need to fill out the authorization form. Include the appropriate voided item for the type of account to be drafted (voided check for checking account, deposit/withdrawal slip for savings account). Mail the form to RP&L and we will do the rest.

After I send in the authorization form, how long will it take before my payments are made automatically by bank draft?
As soon as we receive your authorization form, we will put the information in your billing file. We estimate that it will take one billing cycle to complete this process.

Who do I call if I have more questions?
Call the RP&L office at 765-973-7200, and ask for the billing department.

Get Me Started

The effective date is the due date of your bill.  In other words, your bill continues to arrive as it does now, but the amount that’s due, is taken out of your account on the due date.

For Direct Debit from your checking or savings account:

       Download Checking/Savings Account Form

The process is complete when you receive your statement indicating that the payment will be deducted from your bank.

The plan is available to all RP&L customers who have established a billing history of at least 12 months at their current address. There are two prerequisites to taking part in the budget billing plan:

1. You must sign and return the authorization form.
2. Your account must not have any past due amounts.

Customers who fulfill the above mentioned requirements will be billed the agreed upon budgeted amount on their next scheduled bill. We determine how much you would pay on the budget billing plan by averaging your prior 12-month billing history for your current address. The data used in this calculation becomes your budget amount. Your budget is reviewed periodically, at least on an annual basis, and necessary adjustments will be made accordingly.  Reasons for the change in your budget plan could be the result of an increase or decrease in usage that could significantly affect your budget balance. We review your budget periodically and make necessary adjustments as a result of changes in usage or in service rates.

If you would like to sign up for our budget billing plan, please call our main office at 765-973-7200, Opt#4, for the billing department.

IMPORTANT:

If, at any time, you are disconnected for nonpayment you will be removed from the budget billing plan and the outstanding balance on your account will become due. 

Extensions must be made by 4:30 p.m. on the disconnection date listed on the bill. The account will not qualify for an extension after that date and time as the account is then on the disconnection list. Failure to make the agreed payments by the due date will result in disconnection of service without further notification. Those customers on Life Support receive an additional 10 days and a notification letter so a payment extension is not available on those accounts.

If a customer fails to pay their payment extension by the date due, their agreement is broken and the account is subject to disconnection immediately. If the customer is on the disconnection list for non-payment of the extension, a deposit may be added to the account.

Only the customers listed on the account are eligible to make payment arrangements or receive information concerning the account. There is a limit of 3 extensions per rolling 12-month period.

You would have to check with our customer service office to see if you are eligible for Assistance.