Billing Options

Once you sign up for the direct debit billing, you will receive your bill each month as usual. Included on the bill will be a statement indicating the amount and the due date that the direct debit will occur

Is there a charge for Direct Debit Billing?
RP&L does not charge for this service, however, we suggest you check with your bank to see what their policy is.

When will my account be drafted each month?
The automatic bank drafts will occur on the due date. If the date falls on a holiday or weekend, the draft will occur the next business day.

Can I cancel direct debit billing whenever I wish?
You can cancel direct debit billing at any time with written notice to RP&L.

How will this affect Budget Billing?
If your account is set up on the budget program, your bill will appear as it has in the past. The only change is that the payment will be drafted each month automatically for you.

How do I sign up for the direct debit billing?
If you are interested in the direct debit billing, you simply need to fill out the authorization form. Include the appropriate voided item for the type of account to be drafted (voided check for checking account, deposit/withdrawal slip for savings account). Mail the form to RP&L and we will do the rest.

After I send in the authorization form, how long will it take before my payments are made automatically by bank draft?
As soon as we receive your authorization form, we will put the information in your billing file. We estimate that it will take one billing cycle to complete this process.

Who do I call if I have more questions?
Call the RP&L office at 765-973-7200, and ask for the billing department.

Get Me Started

The effective date is the due date of your bill.  In other words, your bill continues to arrive as it does now, but the amount that’s due, is taken out of your account on the due date.

For Direct Debit from your checking or savings account:

       Download Checking/Savings Account Form

The process is complete when you receive your statement indicating that the payment will be deducted from your bank.

The plan is available to all RP&L customers who have established a billing history of at least 12 months at their current address. There are two prerequisites to taking part in the budget billing plan:

1. You must sign and return the authorization form.
2. Your account must not have any past due amounts.

Customers who fulfill the above mentioned requirements will be billed the agreed upon budgeted amount on their next scheduled bill. We determine how much you would pay on the budget billing plan by averaging your prior 12-month billing history for your current address. The data used in this calculation becomes your budget amount. Your budget is reviewed periodically, at least on an annual basis, and necessary adjustments will be made accordingly.  Reasons for the change in your budget plan could be the result of an increase or decrease in usage that could significantly affect your budget balance. We review your budget periodically and make necessary adjustments as a result of changes in usage or in service rates.

If you would like to sign up for our budget billing plan, please call our main office at 765-973-7200, Opt#4, for the billing department.

IMPORTANT:

If, at any time, you are disconnected for nonpayment you will be removed from the budget billing plan and the outstanding balance on your account will become due. 

If you write a check for your bill, and the check doesn’t clear the bank, a $30.00 returned check charge will be added to your bill. If your check doesn’t clear the bank, you will have to pick up your check at our Customer Service Office, and the full amount of your check plus the $30.00 returned check charge must be paid in cash at that time. If your check was for a payment agreement payment, your agreement may be broken and the entire balance of the agreement would need to be made to continue services.

Your bill is due 17 days from the day it is mailed. After the due date, a penalty is charged.  At this time, you would be sent a reminder notice giving you approximately 15 days to make the payment current. If you have a balance that becomes 49 days old, you will receive a disconnection notice.

If you receive a disconnect notice and have difficulty paying it in full, please contact our Customer Service Office at 765-973-7200 and select Option #3 to see if you are eligible for a payment agreement. Our customer service representatives will be glad to work with you. However, if a customer makes only a partial payment, sends in a promissory note, or makes no contact with us concerning a delinquent bill, we have no alternative but to disconnect the electric service.

You would have to check with our customer service office to see if you are eligible for Assistance.