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Customer Service
Office Location:
  44 S. 8th Street
Richmond, IN 47374

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Email Us| Contact Us
765.973.7200 main
765.973.7418 fax
Location & Hours

Outage Report

We have widespread outages this morning due to the ice storm. Crews are in the field now.

Downtown Office is open for walk in traffic.

You can reach our parking lot by pulling into our driveway from South 8th Street. Our drive thru windows are currently closed due to the construction limiting South 8th Street to one lane. We hope to have them back open once the second lane is restored. If you have questions about your service needs you can reach us by phone Monday – Friday at 765-973-7200 between 7:30 a.m. and 5:00 p.m.

Beware of Fraudulent Websites!

Deceptive third party websites such as DOXO.COM attempt to charge Utility customers for online bill payments. Please do not use them to pay your bill. Read More Details

Need Customer Service?

Please come to our Customer Service Office to sign up for new service, transfer your service, pay your bill, or discuss billing matters. We appreciate the privilege to serve you in person!






Yes, you can make a

Paperless billing will simplify your monthly bill-paying process, protect the environment, and save your community-owned electric utility expenses! It’s easy to go green: just sign into your account above or login in here, then choose the Paperless Billing option to join. You will begin receiving your bill electronically. Call 973-7200 for assistance!

IMPA Richmond Solar Park

Indiana Municipal Power Agency's 1.0 Megawatt gen- erating facility is complete. We are producing SOLAR POWER in Richmond! Learn more and see photos!

Energy Star