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Privacy Policy
At Richmond Power and Light, our privacy policy covers our use
of the personal information you provide to us, informational
and promotional mailings, our commitment to data security, and
how we would handle possible future changes to this policy.
It is our policy to neither release nor sell information we receive
from our customers to any third party except as indicated
below for any reason, unless so required by law.
As a rule, your email or postal address, telephone number,
or other demographic information you give us is for our use
only, to help us service your account and give you the best
services, products, and programs. Only employees who need
your data to service your account have access to it, and only
for the purposes of keeping our services in general at their
highest level.
We do not make it available to other organizations, unless
they are Richmond Power and Light subsidiaries or business
partners who need it to provide customer service on behalf
of RP&L. In such cases, they may use the personal information
you provide only to service your account. We do not display
third-party ads on our Web site at this time, but may do so
in the future.
However, at no time would we permit customer demographic information
to be used for purposes other than for Richmond Power and
Light.
Where the security of the data you transmit to us is concerned,
we use industry-standard encryption technologies. These protect
your data when you transfer it to and from our Web site.
If our privacy policy changes at any time, we will post the
policy changes here to notify you and, where possible, give
you the chance to opt out of these new uses.