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Service Responsibilities

Installing a new electric service is a joint project between the customer and RP&L.  Residential service is defined as service to a single-family residence. Service to a multi-family residence such as an apartment or condominium is a business service.


OVERHEAD SERVICE

RP&L Responsibilities
  • Bringing power to the proposed site (fees may apply depending on size of lot).

  • Provide and install electric meter.

  • Make the final connections at the point of delivery. Must be inspected by City or County Inspector.

 
Customer Responsibilities
  • Customer contact RP&L Engineering - 765.973.7203 - for location of meter base and service requirements.

  • Obtain permits & inspections (Richmond City Building or County Building).

  • Customer is responsible for temporary service if needed. Must be inspected by City or County Inspector.

  • Customer is responsible for providing, installing and maintaining all equipment from the point of delivery except for the meter.

  • Contact City and/or County Inspector for final inspections.

  • Contact RP&L Customer Service Office to open an account - 765.973.7200 ext 294.

 

UNDERGROUND SERVICE

RP&L Responsibilities
  • RP&L provides trench for underground (fees may apply).

  • Provide and install electric meter.

  • Makes the final connection at the point of delivery. Must be inspected by City or County Inspector.

 
Customer Responsibilities
  • Contact RP&L Engineering - 765.973.7203 - to determine where the service line will originate from and the location of the meter base.

  • If requested, provide RP&L with:

    • Site Drawings

    • Load Information

    • An Easement for permanent equipment owned by RP&L and installed on customer's property

  • Obtain permits and inspections (City or County).

  • Contact City or County Inspector for final inspections.

  • Contact RP&L Customer Service Office to open an account - 765.973.7200 ext 294.