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Meter Department Mission:

The Richmond Power and Light Meter Department ensures that our customers' needs are met promptly and completely. We promptly react to all customer meter, power quality, billing, usage, rate, and general inquiries to provide our customers the answers they require. We ensure the accuracy of all meters and meter readings on our system through training, periodic and on-request meter testing, and through the constant use of new technology. We are highly skilled and trained professionals who work safely daily with the tools, test equipment and forward thinking procedures needed to provide our customers with safe, reliable, and low cost energy and excellent customer service. To contact our Meter Department please call 765-973-7370.

AMI Meters:

RP&L installs meters that are referred to as AMI (Advanced Metering Infrastructure) meters. We receive readings remotely through a secure "mesh network" of receivers mounted on poles and streetlights. One advantage of having a meter read through the network is the meter is read several times a day. This can be a very useful tool to help our customers who have concerns about their electric usage. You can also track your usage on our web portal Smart Hub. About half of our older digital AMR (Automatic Meter Reading) meters have already replaced with AMI meters and we are replacing more each day. Another big advantage of the newer AMI meters is the power outage notification we receive from them. Very often, we have the addresses and a map of the outage sent to the crews even before we get the first phone call. We will still always require access to your meter in order to investigate irregularities, test the meters, and most importantly, to verify the readings either because you have requested it, or our system picked up a strange usage pattern. Both the AMI and older AMR meters have all but eliminated estimated readings and manual "Re-reads". No one likes to be estimated because of weather or inaccessible meters, and these meters have made it possible to get actual readings in almost any condition. So, even when you don't see footprints in the snow, you can rest assured that your meter was read correctly by RP&L. The new meters have also made it much easier for us to identify and confirm acts of Meter Tampering.

Meter Tampering

It is ILLEGAL under Indiana code 35-43-5-3 to tamper with your electric meter! Do not cut the seal on your meter base for any reason! If you need your seal cut for access to the meter base, call RP&L to schedule someone to come out and help you. Only RP&L employees are authorized to cut our seals or remove our meters. Energy theft is a growing problem. Although only a few of our customers have ever been found to be tampering with their meters, this problem seems to be happening more and more often. When people try to lower their own electric bills by tampering with their meter, they are not only exposing themselves to criminal charges, but also to a very dangerous situation. When you tamper with your meter, there's a good chance you'll be electrocuted or will start a fire.

When people tamper with their electric meters, they are stealing from RP&L... and from you! Just as department stores have to cover their losses from shoplifting by increasing their prices, we have to cover our losses from shoplifting by raising our electric bills. In effect, you are paying for the dishonesty of others!

We have trained our employees to recognize the signs of meter tampering. RP&L has, and will continue to, prosecute anyone who has tampered with their electric meter or tries to reconnect their electric service.

If you know, or suspect, anyone of tampering with their electric meter, or who has illegally reconnected their electric service, please call Richmond Power & Light at 973-7370, or after hours at 765-973-7200. You don't have to give us your name, but if you do decide to tell us who you are the information will be kept confidential!

To learn more about your electric meter click here.