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Medical Needs

What it Means

Richmond Power & Light serves customers who are on various types of medical equipment that must have a constant source of electricity to operate. The purpose is to help the customer in the event of a scheduled or unscheduled power outage. In the event of a power outage, RP&L will put these customers on priority for the restoration of electrical service.

RP&L will try to notify the customer in the event of an anticipated and prolonged power outage which may adversely affect the supply of power to these medical devices. However, RP&L can not and will not be held responsible for any power interruptions. Richmond Power & Light will do its utmost to provide the customer with a constant power supply.

Richmond Power & Light suggests that the customer obtain adequate internal devices which will provide emergency power in the event of a power outage.

Who Needs It

The customer's doctor must notify RP&L in a written document stating the patient's name, address, phone number, type of medical equipment, along with the name of the equipment provider. The doctor's name, address, and phone number should also be included. The following types of equipment are frequently used by our customers:

    1. Liquid oxygen does NOT require electricity to operate. It is a self-contained unit and is not considered electrical life support.

    2. Concentrators and ventilators require electricity to operate and come with a battery back-up. Both are considered electrical life support.

    3. Apnea or breathing monitors require electricity to operate and come with a battery back-up. They are considered life support.

    4. Heart monitors, aerosol machines for asthma, and oxygen machines are all run by electricity and should be considered life support.

    5. A lifeline voice communicator unit should be considered life support.

Customers who reside in facilities such as a nursing home are automatically on life support and do not need to be added to the list.

Get it Started

The letter from the doctor should be addressed to:

Finance Manager
Richmond Power & Light
P.O. Box 908
Richmond, IN 47375-0908

Cancel Life Support

If the customer notifies RP&L that the patient no longer needs electrical medical equipment, a patient will be removed from the life support list. Permission to remove the patient from the list may also be obtained from the customer during biannual verification calls, our Customer Service office, the doctor, or the medical equipment company. The information should be mailed to the address above, or phoned in (765-973-7200).

If You Move

If the customer changes address and still requires life support, the customer must notify us by mail or phone before the request will be transferred.