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Frequently Asked Questions
What area do you serve?
How do I sign up for service?
Do I have to pay a deposit?
Can I pay online?
Can I apply for a job there?
What does being a “city-owned utility” mean?
What do I do if I receive a disconnect notice?
What do I do if there’s an outage?
I will be digging around my house, what should I do beforehand?
Do you have a kids section on your web site?
How can I reduce my light bill?
How can I get a dusk to dawn light?
What if a member in my house is on medical support equipment?
What day of the month do you read my meter?
How can I read my own meter?
We serve a large area around Richmond, view a map. If you still have a question, please call.
Visit our Customer Service Office located at 44 South 8th Street. All adults living in the household must be listed on the account, but only one person needs to sign up. Bring a photo ID and a copy of your lease agreement if you are renting. Read more.
New residential customers aren't usually asked to make a deposit. However, current customers may be asked to make a cash deposit if you have an unpaid Richmond Power & Light bill from a previous residence or if your service has been disconnected. Read more
We provide you with a secure web site and a policy to keep your transactions private. By registering, you can monitor your account and view usage charts as well as pay your bill. I want to register for a new account now.
We always accept resumes. Please drop them off at our service building located at 2000 US Hwy 27 South or mail them to: P.O. Box 908, Richmond, IN 47375.
What does being a “city-owned utility” mean?
A non-profit utility that is owned and operated by the city it serves.
What do I do if I receive a disconnect notice?
If you receive a disconnect notice and have difficulty paying it in full before the due date, please contact our Customer Service Office at 973-7200 and select Option #4 to see if you are eligible for a payment agreement.
What do I do if there’s an outage?
The first thing to do is report the outage by calling 973-7200. It would also be wise to listen to your radio for updates during large or prolonged outages:
- WFMG 101.3 FM
- WHON 930 AM
- WQLK 96.1 FM
I will be digging around my house, what should I do beforehand?
Before any digging project, be sure to call Indiana Dig at 800-382-5544 to have your utility lines located!
Do you have a kids section on your web site?
Yes, enjoy our kids section here!
How can I reduce my light bill?
Starting with your lights and furnace, learn all the ways you can improve your efficiency! Read more.
How can I get a dusk to dawn light?
There are 3 ways to request a DD light.
What if a member in my house is on medical support equipment?
Richmond Power & Light serves customers who are on various types of medical equipment that must have a constant source of electricity to operate. The purpose is to help the customer in the event of a scheduled or unscheduled power outage. In the event of a power outage, RP&L will put these customers on priority for the restoration of electrical service. Read more.
What day of the month do you read my meter?
We read meters 19 working days each month. Every day is a reading "Cycle". Your meter is read on the same working day each month, in other words, if you are on cycle 1 we will read your meter on the first of the month, unless that day is a weekend or a holiday. For example, January the 1st is always a holiday, so cycle one will be read on the first weekday after the 1st. On your bill, to the right of the line that says "To avoid a late penalty…" is the billing cycle such as "M-01". In most cases, unless you have more than one address on the same account, the billing cycle is the same as your reading cycle. If you have any questions about your meter or meter readings, please call our dispatcher at 973-7243 and we will be glad to help you.
You can read your own meter and calculate the kilowatt-hours you've used each month. Learn how.